I have to say that Mum is completely thrilled with the whole set up at Cheltenham Manor. She loves the physical environment, all the staff (including you and the Manager) the food, the activities. It all turns on the positive work culture you have created, which leaves her with a sense that she’s not actually in an aged care facility – it really is more like ‘home’, or even a hotel wit the level of service! Too numerous to mention here but the attention to detail on all things and the degree of personalized interest in her welfare, comfort and security is consistently displayed. You have developed a brilliant system.

She has had periods of respite in five facilities and we have inspected about another 10 in the region. None are within a bull’s roar of what you provide. Well done and thank you.

She will most definitely be take-up up permanent residency with you.


To the wonderful staff at Cheltenham Manor. Thank you all so much for the care and attention you gave my Mum – Nancy during her stay with you. I appreciate the kindness and professional way you accommodated my family. I was very impressed with the facility and have no hesitation in recommending Cheltenham Manor to friends.


I wanted to send a huge thank you to all staff for the care taken with all the ladies – particularly my Mum on Mother’s Day. When I went to pick her up in the morning for a high tea outing she pointed out that all ladies received a beautiful fresh corsage on their breakfast trays. I pinned it on her lapel and she wore it so proudly on the day. It was such a beautiful gesture on behalf of the manor, and the fresh flowers, not artificial, made it very special and I’m sure more costly!

Please send my sincere thanks to all involved in this wonderful gesture of caring. Yet again I see that Mum is treated as a person with real feelings and she is not just a number. For this I am always so grateful. Mum had a lovely day and has her flower in water in a bowl so that she can keep looking at it. My thanks again and please thank those all involved.